What is the check-in and check-out policy at Cozumel Palace?
Check-in is at 15:00 and check-out is by 12:00.
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Cozumel Palace, Cozumel
419US$
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Key details
About the Hotel
Av. Rafael E. Melgar Km15,
Cozumel,
Mexico,
77600,
Quintana Roo
- Close to the coral reefs
Perfect
9.3
9.0
4.8
Loved by guests
"We learned to dive and went thru the PADI open water certification during our week and had the most amazing instructor, Andrea."
"The coffee shop in the lobby is amazing-real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included."
"The rooms are very nice, they all have ocean views, and double tubs in the middle of them."
Cozumel Palace, a 5-star all-inclusive resort, features an exceptional oceanfront location and
Rooms & Amenities
Rooms at Cozumel Palace feature modern furnishings, including a double whirlpool tub and a private balcony with hammocks. Various suite options are available, such as a two-bedroom ocean-view suite and a
Dining Options
Dining options include
Leisure & Activities
Recreational facilities include
Services & Transportation
Cozumel Palace provides various services, including a
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Honeymoon Suite Ocean Front King Size Bed
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Superior Ocean Front Suite Kids & Teens
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Superior Ocean View Suite Kids & Teens
2 persons
50 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
Superior Loft Suite Ocean View Kids & Teens
2 persons
77 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Table tennis
Services
- Paid shuttle service
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Business centre
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Infinity pool
- Indoor swimming pool
- Beach access
- Sun loungers
- Entertainment
- Spa & wellness centre
- Jacuzzi
- Massage
- Open-air bath
- Public Bath
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Cozumel Palace offers a vibrant selection of dining experiences that celebrate both local and international flavors. From the rich traditions of Mexican cuisine to the aromatic delights of Italian fare, each restaurant invites guests to indulge in authentic culinary adventures while soaking in breathtaking Caribbean views.
TURQUESA
Italian, International
Ambiance
Warm and inviting setting perfect for family gatherings or intimate dinners.
Key Offerings
Highlighted by expertly crafted recipes that cater to various dietary needs, including vegetarian, vegan, gluten-free, and dairy-free options. The restaurant offers a delightful experience for breakfast and lunch, with an array of artfully prepared dishes.
Reservation
Not needed
Breakfast and Lunch; open daily from 18:00 to 22:30.
BUGAMBILIAS
Mexican
Ambiance
An inviting dinner atmosphere that reflects Mexico's rich culinary heritage.
Key Offerings
Serves a fine selection of Mexican delicacies, all masterfully prepared using the freshest ingredients and artful flair, creating an immersive dining experience.
Reservation
Not needed
Dinner; open daily from 17:30 to 23:00.
MOMO
Asian
Ambiance
Designed for a tranquil dining experience, perfect for those seeking unique Asian flavors.
Key Offerings
Offers an extensive menu featuring the best of Asian cuisine, prepared with creativity and passion. Diners can relish a variety of dishes that evoke the spirit of Asian culinary traditions.
Reservation
Not needed
Dinner; open daily from 17:30 to 23:00.
FLAMINGLOS SNACK BAR
Casual Snack Bar
Ambiance
Relaxed setting ideal for a light bite or evening cocktails with friends.
Key Offerings
A diverse menu featuring delightful snack options complemented by a vibrant cocktail hour. Perfect for those looking to enjoy something light by the pool.
Reservation
Not needed
All-day dining and cocktail hour; open daily from 11:00 to 23:00.
LOBBY BAR
Bar/Cocktail
Ambiance
A chic and inviting space that welcomes guests to unwind at any hour of the day.
Key Offerings
Features a relaxed atmosphere where guests can enjoy an excellent selection for brunch and cocktails throughout the day, making it a perfect spot to socialize and enjoy the ambiance.
Reservation
Not needed
Brunch and Cocktail hour; open daily from 08:00 to 00:00.
Location
Av. Rafael E. Melgar Km15,
Cozumel,
Mexico,
77600,
Quintana Roo
Map view
Av. Rafael E. Melgar Km15,
Cozumel,
Mexico,
77600,
Quintana Roo
City landmarks
Landmark
Chankanaab Adventure Beach Park
1.2
km
Landmark
Coral Reefs Monument
960 m
Landmark
El Cedral
1.2
km
Park
Benito Juarez Park
1.2
km
Island
Museum of Cozumel
1.7
km
Landmark
El Caracol
1.2
km
Landmark
Mayaluum
920 m
Nature reserve
Faro Celerain Ecological Reserve
1.2
km
Landmark
Galo Art Studio
1.4
km
Landmark
Parque Nacional Arrecifes de Cozumel
1.2
km
Landmark
Laguna Colombia
1.2
km
Church
San Miguel Church
1.6
km
Mall
Punta Langosta Pier
670 m
Church
Corpus Christi
660 m
Landmark
San Miguel de Cozumel Punta Langosta Lighthouse
640 m
Landmark
Plaza Central
1.8
km
Park
Parque Arqueologico
2.2
km
Landmark
Power Yoga Cozumel
1.2
km
Landmark
Mayan Mind Maze
1.1
km
Landmark
Arte de Origen
2.0
km
Landmark
BALAM Art Painted on Feathers
2.0
km
Landmark
Tequila Factory Outlet
1.1
km
Landmark
Golden Eagles
1.2
km
Landmark
Castillo Real
1.2
km
Landmark
Statue General Rafael Melgar
1.2
km
Nearby
Store
Mega
350 m
Parque Quintana Roo
380 m
Calle 1 Sur 58 Benito Juarez Park
Zero Kilometer Marker
350 m
Gonzalo Guerrero
Parque Atardecer MAya
350 m
Restaurants
Rolandi's
280 m
Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar
El Postrecito
320 m
Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui
Jeanie's
320 m
Avenida Rafael E. Melgar 11
No Name Bar and Grill
380 m
Avenida Rafael E. Melgar 628
William Restaurant
530 m
5ta Avenida #441 Entre 5 y 7
Rock 'n Java Caribbean Cafe
450 m
Avenue Rafael E. Melgar 602-6 On the Waterfront
Chillin' Bistro & Lounge
630 m
5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur
Los Dorados de Villa
720 m
1a Sur 72 at Melgar & Avenida 5a San Miguel
Taco y Tequila Cozumel
610 m
Av. Rafael Melgar
Explore Cozumel
Activities and Dining Near Cozumel Palace
Chankanaab Adventure Beach Park
15 minutes' walk
A marine park featuring snorkeling, beach access, and native flora and fauna. Great for family fun with guided tours available.
Museum of Cozumel
20 minutes' walk
Showcases local history and art. Features immersive exhibits and cultural artifacts. Perfect for those interested in island heritage.
El Cedral
15 minutes' walk
An ancient Mayan village offering cultural insights and ruins. Known for its tranquil atmosphere and local history presentations.
Rolandi's
4 minutes' walk
Italian cuisine with an inviting atmosphere. Known for its pizzas and pastas made with fresh ingredients. Reservations recommended.
William Restaurant
7 minutes' walk
Casual beachfront restaurant offering seafood and Mexican dishes. Features stunning ocean views and a laid-back vibe.
Jeanie's
4 minutes' walk
A cozy spot for casual dining with a menu offering American and local dishes. Great for breakfast or a quick lunch.
No Name Bar and Grill
5 minutes' walk
Lively bar with live music and a fun atmosphere. Great for mingling with locals and enjoying a laid-back night out.
Galo Art Studio
15 minutes' walk
Offers art classes and showcases local artists. Ideal for families and art enthusiasts wanting to engage in creative activities.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Lewis
United States,
February
2025
8.6/10
Cozumel Palace has a wonderful atmosphere with an impressive staff who made our stay memorable. The entertainment crew is particularly engaging, and the dining experience at Bugambilias really shines with authentic flavors. However, some areas, such as the gym and restaurant decor, could use improvement, and the atmosphere can feel casual at dinner time. Overall, great value for a relaxing vacation.
Rooms
9.0
The rooms were spacious, clean, and offered fantastic ocean views, making them very comfortable for our stay.
Service
10.0
Service was top-notch; the staff were attentive, and they always made an effort to accommodate special requests with a smile.
Location
9.0
The hotel is conveniently located near the ocean, providing beautiful views and easy access to diving spots, which we loved.
Dining
8.0
The dining experience was excellent, particularly at Bugambilias, where we enjoyed authentic Mexican cuisine and fresh, home-made tortillas.
Facilities
7.0
Facilities were well-maintained, though the gym was smaller than expected and could benefit from more equipment.
Harry
United States,
January
2025
8.8/10
We had a wonderful stay at the hotel, enjoying the beautiful ocean views and the spacious, clean accommodations. The dining options were impressive, with diverse and delicious dishes available. The service was mostly fantastic, though we experienced slight delays during busy times. Overall, it was a great value for our all-inclusive experience, but there were a few minor mix-ups with our bookings and some pressure regarding timeshare presentations.
Rooms
9.0
Our room was spacious and comfortable with an amazing ocean view. We loved spending time on the balcony reading, though we had some initial issues with yellow water from the tub.
Service
8.0
Most of the staff were incredibly attentive and friendly, which made our experience much more enjoyable. However, we did encounter some slip-ups with activity bookings and timing with housekeeping.
Location
10.0
The hotel is conveniently located right by the beach, making it easy to access snorkeling and other activities. It felt peaceful, especially during the low season.
Dining
9.0
Dining was a highlight with various restaurants offering great food. I especially loved the sushi at Momo's, and the breakfast was always enjoyable with a nice variety.
Facilities
8.0
The infinity pool was fantastic for relaxing, and we enjoyed the spa services which were very calming. However, the dive operation could have been organized better.
Ira
United States,
November
2024
9.2/10
My stay at Cozumel Palace was incredible! I loved the scuba diving opportunities and how friendly and energetic the staff were. The food was delicious, and the activities kept my family entertained. Although there were slight concerns about the drink selection, the overall experience was fantastic, making it a sound choice for family vacations.
Rooms
9.0
The room was spacious and offered a gorgeous ocean view. I especially appreciated the jacuzzi tub-a nice touch after long days of fun.
Service
10.0
The service was outstanding! Staff members, particularly Martha, made us feel welcome and remembered us after just one day.
Location
10.0
The location was perfect for snorkeling right off the dock. We enjoyed our walks into town and felt very safe during our stay.
Dining
8.0
Dining was a highlight with a wide array of options. The breakfast buffet was particularly impressive with fresh fruits and made-to-order items. However, the alcohol selection could use some improvement.
Facilities
9.0
The facilities were excellent, particularly the pool area with its hourly activities for the kids.
Bill
United States,
October
2024
9.2/10
We just returned from an incredible stay at Cozumel Palace and can't stop raving about it! The location is perfect, close to the town, and the rooms are spacious and clean. The staff goes above and beyond, making us feel like family. The food was mostly excellent, but the Asian restaurant could use some improvement. Overall, the experience was fantastic, and we felt it was great value for the money.
Rooms
9.0
The rooms were spacious and kept immaculate, offering a beautiful view of the ocean.
Service
10.0
The service was exceptional! The staff, from the waiters to the poolside concierge, ensured we had everything we needed.
Location
10.0
The resort is centrally located, making it easy to explore the town while also enjoying a tranquil atmosphere by the pool.
Dining
8.0
Dining was a highlight, especially breakfasts with fresh fruit and pastries. However, the Asian restaurant was a bit disappointing compared to the others.
Facilities
9.0
The facilities, particularly the pool area, were well-maintained and offered great activities throughout the day.
Francis
United States,
October
2024
9.2/10
I had a really enjoyable stay at the hotel, especially for an all-inclusive resort! The staff were incredibly accommodating and friendly, which made the experience much more pleasant. The entertainment in the evenings could be a bit loud, which isn't ideal for everyone, and the plastic bracelet policy felt a little annoying. Overall, a clean and comfortable stay with great food and diving options.
Rooms
8.0
The rooms were clean and very comfortable with nice beds and pillows. However, they could use some updates.
Service
10.0
The staff went above and beyond to make our stay enjoyable, remembering our names and preferences.
Location
10.0
The hotel is ideally situated near the heart of town, making it easy to access snorkeling right off the dock.
Dining
9.0
Dining options were fantastic, especially the a la carte restaurants which offered quality meals, and the room service was a nice perk.
Facilities
9.0
The facilities were well maintained, and the pool area was perfect for relaxation. The gym also had great trainers.
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Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Breakfast
The hotel Cozumel Palace provides visitors with a free full breakfast.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Number of floors:
5
Number of rooms:
135
FAQs
About Cozumel Palace
How far is Cozumel Palace from Cozumel International Airport?
Cozumel Palace is approximately 2 km from Cozumel International Airport, which is about a 10-minute drive.
What dining options are available at Cozumel Palace?
Cozumel Palace features 4 on-site restaurants offering a variety of cuisines.
What amenities does Cozumel Palace offer for relaxation and recreation?
Guests can enjoy an infinity pool, indoor swimming pool, spa services, and direct beach access.
Is there a fitness facility available at Cozumel Palace?
Cozumel Palace has a state-of-the-art fitness center staffed with certified instructors.
What family-friendly features are offered at Cozumel Palace?
Cozumel Palace includes a kids' club, game room, playground, and organized daily activities for children.
Can guests access the internet at Cozumel Palace?
Free Wi-Fi is available throughout the property for all guests.
Are there any nearby restaurants to Cozumel Palace?
Nearby dining options include Suculentas Cozumel (0.5 km), Jeanie's (0.5 km), and La Mula (0.5 km).
Does Cozumel Palace provide shuttle services?
Cozumel Palace offers paid shuttle service for guests.
What languages are spoken by the staff at Cozumel Palace?
The staff at Cozumel Palace speaks both English and Spanish.
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