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From419US$ /night
Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Honeymoon Suite Ocean Front King Size Bed
Max:
2 persons
540 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
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Superior Ocean Front Suite Kids & Teens
Max:
4 persons
540 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
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Superior Ocean View Suite Kids & Teens
Max:
4 persons
540 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
Check Prices
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Cozumel4600 ft
Airports
Cozumel (CZM) 2.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Table tennis

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Infinity pool
  • Indoor swimming pool
  • Beach access
  • Sun loungers
  • Entertainment
  • Spa & wellness centre
  • Jacuzzi
  • Massage
  • Open-air bath
  • Public Bath

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600
Map view
Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600
Nearby
Store
Mega
1200 ft
Parque Quintana Roo
1300 ft
Calle 1 Sur 58 Benito Juarez Park
Zero Kilometer Marker
1200 ft
Gonzalo Guerrero
Parque Atardecer MAya
1200 ft
Restaurants
El Postrecito
1100 ft
Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui
Rolandi's
1000 ft
Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar
Jeanie's
1100 ft
Avenida Rafael E. Melgar 11
No Name Bar and Grill
1300 ft
Avenida Rafael E. Melgar 628
William Restaurant
1800 ft
5ta Avenida #441 Entre 5 y 7
Rock 'n Java Caribbean Cafe
1500 ft
Avenue Rafael E. Melgar 602-6 On the Waterfront
Chillin' Bistro & Lounge
2100 ft
5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur
La Lola Cozumel
1700 ft
Av. Rafael E Melgar entre 7 y 11 sur A Lado Del Sector Naval
Taco y Tequila Cozumel
2100 ft
Av. Rafael Melgar

Reviews and Ratings

Reviews from guests about their experience.
90%
loved their spa retreat and can’t wait to return.
9.0/10
Perfect
Rooms
8.8
Location
9.8
Service
9.6
Dining
8.4
Guest reviews
9.0/10
based on 5 reviews
4.5/5 based on 4847 reviews
8.8
8.8/10 based on 62 reviews
#4 of 64 hotels in Cozumel based on Tripadvisor
Lewis
United States, February  2025
8.6/10

Cozumel Palace has a wonderful atmosphere with an impressive staff who made our stay memorable. The entertainment crew is particularly engaging, and the dining experience at Bugambilias really shines with authentic flavors. However, some areas, such as the gym and restaurant decor, could use improvement, and the atmosphere can feel casual at dinner time. Overall, great value for a relaxing vacation.

Rooms
9.0
The rooms were spacious, clean, and offered fantastic ocean views, making them very comfortable for our stay.
Service
10.0
Service was top-notch; the staff were attentive, and they always made an effort to accommodate special requests with a smile.
Location
9.0
The hotel is conveniently located near the ocean, providing beautiful views and easy access to diving spots, which we loved.
Dining
8.0
The dining experience was excellent, particularly at Bugambilias, where we enjoyed authentic Mexican cuisine and fresh, home-made tortillas.
Facilities
7.0
Facilities were well-maintained, though the gym was smaller than expected and could benefit from more equipment.
Harry
United States, January  2025
8.8/10

We had a wonderful stay at the hotel, enjoying the beautiful ocean views and the spacious, clean accommodations. The dining options were impressive, with diverse and delicious dishes available. The service was mostly fantastic, though we experienced slight delays during busy times. Overall, it was a great value for our all-inclusive experience, but there were a few minor mix-ups with our bookings and some pressure regarding timeshare presentations.

Rooms
9.0
Our room was spacious and comfortable with an amazing ocean view. We loved spending time on the balcony reading, though we had some initial issues with yellow water from the tub.
Service
8.0
Most of the staff were incredibly attentive and friendly, which made our experience much more enjoyable. However, we did encounter some slip-ups with activity bookings and timing with housekeeping.
Location
10.0
The hotel is conveniently located right by the beach, making it easy to access snorkeling and other activities. It felt peaceful, especially during the low season.
Dining
9.0
Dining was a highlight with various restaurants offering great food. I especially loved the sushi at Momo's, and the breakfast was always enjoyable with a nice variety.
Facilities
8.0
The infinity pool was fantastic for relaxing, and we enjoyed the spa services which were very calming. However, the dive operation could have been organized better.
Ira
United States, November  2024
9.2/10

My stay at Cozumel Palace was incredible! I loved the scuba diving opportunities and how friendly and energetic the staff were. The food was delicious, and the activities kept my family entertained. Although there were slight concerns about the drink selection, the overall experience was fantastic, making it a sound choice for family vacations.

Rooms
9.0
The room was spacious and offered a gorgeous ocean view. I especially appreciated the jacuzzi tub—a nice touch after long days of fun.
Service
10.0
The service was outstanding! Staff members, particularly Martha, made us feel welcome and remembered us after just one day.
Location
10.0
The location was perfect for snorkeling right off the dock. We enjoyed our walks into town and felt very safe during our stay.
Dining
8.0
Dining was a highlight with a wide array of options. The breakfast buffet was particularly impressive with fresh fruits and made-to-order items. However, the alcohol selection could use some improvement.
Facilities
9.0
The facilities were excellent, particularly the pool area with its hourly activities for the kids.
Bill
United States, October  2024
9.2/10

We just returned from an incredible stay at Cozumel Palace and can't stop raving about it! The location is perfect, close to the town, and the rooms are spacious and clean. The staff goes above and beyond, making us feel like family. The food was mostly excellent, but the Asian restaurant could use some improvement. Overall, the experience was fantastic, and we felt it was great value for the money.

Rooms
9.0
The rooms were spacious and kept immaculate, offering a beautiful view of the ocean.
Service
10.0
The service was exceptional! The staff, from the waiters to the poolside concierge, ensured we had everything we needed.
Location
10.0
The resort is centrally located, making it easy to explore the town while also enjoying a tranquil atmosphere by the pool.
Dining
8.0
Dining was a highlight, especially breakfasts with fresh fruit and pastries. However, the Asian restaurant was a bit disappointing compared to the others.
Facilities
9.0
The facilities, particularly the pool area, were well-maintained and offered great activities throughout the day.
Francis
United States, October  2024
9.2/10

I had a really enjoyable stay at the hotel, especially for an all-inclusive resort! The staff were incredibly accommodating and friendly, which made the experience much more pleasant. The entertainment in the evenings could be a bit loud, which isn't ideal for everyone, and the plastic bracelet policy felt a little annoying. Overall, a clean and comfortable stay with great food and diving options.

Rooms
8.0
The rooms were clean and very comfortable with nice beds and pillows. However, they could use some updates.
Service
10.0
The staff went above and beyond to make our stay enjoyable, remembering our names and preferences.
Location
10.0
The hotel is ideally situated near the heart of town, making it easy to access snorkeling right off the dock.
Dining
9.0
Dining options were fantastic, especially the a la carte restaurants which offered quality meals, and the room service was a nice perk.
Facilities
9.0
The facilities were well maintained, and the pool area was perfect for relaxation. The gym also had great trainers.
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Check Rates
Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room